How to fix Facebook Chat Plugin always displayed loading icon

Hello everybody, Today many people have asked me the Facebook Live Chat Plugin not work, it’s always displayed loading icon. Like this screenshot:

facebook-live-chat-loading-issue

But they tried to change it to my fan page URL, it’s worked fine! mmm Why?

I have researched and know a way to solve it. Very simple. aha 😀

  1. You need go to Settings Tab in your fan page management
  2. Click on Messaging Tab in left side
  3. At Response Time Display you can choose any option (don’t choose 1st option)

facebook-live-chat-management

Done! Now you can test again. I hope it works fine 🙂

 

Note: This issue caused since FB does not know your response time so message area is not displayed. I think this is a bug and I hope FB can fix soon.

Please let me know if you have any question. I’m online 18/24h to support you.

 

And don’t forget to give me a good rate/review on CodeCanyon. Please check this screenshot to know how to do it.

Thanks for trust and using our plugin 🙂