Knowledge Base - Commonly Asked Issues

Facebook Messenger Chat with Bot

The chatbot doesn’t reply me. / It suddenly stopped working.

Put the app in development mode until it’s approved for pages_messaging permission.
Get a new Page Access Token.
Under Messenger > Settings > Webhooks, re-subscribe your page; unsubscribe it then subscribe again.
If it still doesn’t work, please submit a ticket at https://ninja.ticksy.com/ for help.

The chatbot only replies me; it doesn’t reply other users.

Please submit your Facebook app for pages_messaging permission.

My Facebook page isn’t listed in Webhooks.

Only Admins of the page can subscribe the webhook. Other roles don’t work.

“Insufficient Permission” error when subscribe the webhook

First, get a new Page Access Token, then try to subscribe it again.

Facebook Messenger Auto-Reply

I’ve followed the setup documentation, but it doesn’t reply any comment.

The plugin won’t work until your Facebook app is approved for publish_pages, read_page_mailboxes, manage_pages, and pages_messaging permissions.

My app is approved, but it still doesn’t work. / It suddenly stopped working.

Go to FB Private Replies > FB Accounts, then delete your account there.
Go to https://www.facebook.com/settings?tab=business_tools, then remove your Facebook app there. Don’t worry, this doesn’t delete your app; it only disconnects the app from your account.
Go back to FB Private Replies > FB Accounts, then connect to Facebook again.
In your app, go to Messenger > Settings > Webhooks, then re-subscribe the webhook. If it’s already subscribed, unsubscribe it then subscribe again.
If it still doesn’t work, please submit a ticket at https://ninja.ticksy.com/ for help.

“Get New Pages” and “Get New Posts” don’t work.

Go to FB Private Replies > FB Accounts, then delete your account there.
Go to https://www.facebook.com/settings?tab=business_tools, then remove your Facebook app there. Don’t worry, this doesn’t delete your app; it only disconnects the app from your account.
Go back to FB Private Replies > FB Accounts, then connect to Facebook again.
In your app, go to Messenger > Settings > Webhooks, then re-subscribe the webhook. If it’s already subscribed, unsubscribe it then subscribe again.
If it still doesn’t work, please submit a ticket at https://ninja.ticksy.com/ for help.

NinjaTeam Facebook Messenger for WordPress (Live Chat version)

The icon doesn’t show up on frontend.

1. HTTPS is required. If your domain is not served over HTTPS, it cannot be whitelisted in Facebook Page settings.
2. Check these Facebook Page settings. Make sure your Page is published and visible to everyone.3. If it still doesn’t work, please submit a ticket at https://ninja.ticksy.com/ for help.

“This message didn’t send. Click to try again.” error

Turn messaging on for your Page.

Contact Form Seven CF7 Database

In the CSV file, all data appear in only one column.

Follow the instructions below to split the data into columns:

Select the cell or column that contains the text you want to split.
Select Data > Text to Columns.
In the Convert Text to Columns Wizard, select Delimited > Next.
Select the Delimiters for your data (Comma). You can see a preview of your data in the Data preview window.
Select Next.
Select the Column data format or use what Excel chose for you.
Select the Destination, which is where you want the split data to appear on your worksheet.
Select Finish.

I clicked on “Export” button, but nothing happened.

Make sure to select “CSV” in the dropdown list before clicking “Export”.

WooComposer – Page Builder for WooCommerce

It doesn’t show up in WordPress menu.

There are two possible causes.

Cause #1: Your WordPress user role is a custom one, and it isn’t included in our script. Please switch to a built-in role (such as Admin, Editor…), then try it again.

Cause #2: It’s a plugin conflict. Please submit a ticket including your wp-admin and FTP login credentials (full permissions) at https://ninja.ticksy.com/ for help.

Google Places Reviews Pro WordPress Plugin

Cannot enter a location.

Enable “Maps JavaScript API” and “Places API”.
Do not restrict your key.

It doesn’t list any location suggestion.

Important: Enable Billing
As of July 16, 2018, to continue to use the Google Maps Platform APIs, you must enable billing on each of your projects.
If it still doesn’t work, please submit a ticket at https://ninja.ticksy.com/ for help.

It doesn’t work with Enfold theme.

Please add this filter to the end of the file functions-enfold.php

add_filter( 'avf_load_google_map_api', '__return_false' );