How to set up Facebook Messenger Chat with Bot (Updated October 2019)

Step 1: Set up general settings

Please watch this video below

Step 2: Set up some commands

Please see this video to set up some commands for your bot

Step 3: Submit for Facebook App Review

Below is the process of how to get Facebook app approval for Facebook Messenger Chat with Bot plugin.

Prerequisites:

  • A Facebook Page
  • Business License/ Personal Documents to be verified by Facebook Team

Permission needed:

  • pages_messaging

♦ Please watch this video to know how to submit for this permission:

♦ For the screencast needed to submit, you record one video like the one below. Remember don’t use exactly this one. You need record one by yourself showing how the permissions demonstrate clearly.

 

♦ For the content submitted, you can refer to this document but remember to provide your own information such as admin login credentials.

You can read more about Facebook verifications below:

=========================

If  you have any question, please submit a ticket at Our Support System or feel free to chat with our support team at Our Official Facebook Page

Many thanks,

Ninja Team

How to add a WhatsApp contact widget/ button on your WordPress site

WhatsApp is the most commonly used instant messaging app all over the world because of its simplicity and user-friendly, and it’s obvious that more and more companies are beginning to realize the need to integrate this wonderful tool into their business. In other words, WhatsApp widget is an essential and powerful tool for your website to help customers to stay connected with your business and deal with their inquiries and requests.

With WhatsApp plugin that we are going to go through in today’s article, you can set up сhat on your site and it will promptly appear on your specific pages. You can personalize the plugin in terms of writing welcoming messages, choosing icons, and so forth. With the help of WhatsApp chat embedded on a web page, you will stay connected with your clients at anytime and provide instant support to them that really improves the customer experience.

In today’s post, we’ll show you the way to integrate WhatsApp button or widget into your WordPress site.

Are you ready? Let’s dive in.

How can you integrate WhatsApp on your WordPress website?

In your WordPress dashboard, go to Menu Plugins > Add new > Upload Plugin > Upload the plugin zip file you downloaded from CodeCanyon page > Activate it

image 1

Configure the plugin

After installation, we will have three main sections of the plugin as shown in the picture below:

  • Add New Account
  • Floating Widget
  • Settings

settings

Okay, now let’s first go through the most important step called “Add New Account” before we display WhatsApp widget on our site.

1. Add new account

In this section, we can easily see 10 essential fields that we need to fill out in order to create a new WhatsApp account.

image 2

1. Account Name
The name of a member like Benjamin, Thomas, Will, etc.

2. Account Number or Group Chat URL

3. Title
Their job title, for example, Content Writer, Customer Support or Technical Support, etc. This title is displayed in the floating widget.

4. Predefined Text
This is the text message which is automatically generated when your customer approaches you for the first time.
For example, Hi, I’ve just visited [njwa_page_title], and I need some help. Here is the link: [njwa_page_url]. (Note: Do not enter any quotation mark in this field.)

image 3

5. Button Label

The greeting text of their shortcode button like “Need help? Chat via WhatsApp”

 

online

6. Time Availability
Working hours of the staff

7. Description Text When Offline (1)
On business days and before start times, this text is displayed as a countdown timer, for example, “I will be back in [njwa_time_work] hour(s).”

8. Description Text When Offline (2)
This text is displayed when it’s after working hours of business days and on days off, for example, I will be back on Mon – Fri, 08:00 – 17:30″

image 4

9. Button Style

button style

Here, you can personalize the WhatsApp button whatever you like. By default, in online status, the button has square borders, green background color with the text in white.

10. Avatar

avatar

You can set a profile picture for the account.

Voilà. And you’ve done creating your new WhatsApp account.

Easy enough, right?

accounts

Next up, let’s turn to the second section of this plugin called “Floating Widget” and set up some basic settings in order to let the WhatsApp widget float on your site. You can also personalize how the widget looks.

2. Floating Widget

Click on the search bar, and all accounts will be listed there. Click to select an account that you want to display.

floating widget

Then, moving on to the “Display settings” part for the purpose of configuring some essential characteristics of the widget.

display settings

You can customize attributes of the floating widget including title, subtitle, colors, and position.

This is how it looks on the front-end:

floating widget 1

Finally, you can go to the last section of this plugin, “Settings” to adjust some vital configurations like button style, button background color or button text color before displaying the WhatsApp widget on your site.

settings

Ahhh, one more thing is that you can also display the widget on your WooCommerce store. Sounds awesome, isn’t it?

WooCommerce

After going through creating a new account and adjusting configurations of this plugin, the WhatsApp widget will look like this on your site.

site

Pretty cool, huh?

And now you can stay in contact with customers and enhance your customer satisfaction that leads to the improvement of your business reputation.

Okay, now over to you – do you think WhatsApp chat button is a feasible way to improve customer experience and prestige of business? Do you have any experience of using this? Please share with us in the comment section below. We’d love to hear all your valuable feedback.

Thank you for being with us, and if you have any inquiries, feel free to reach us at NinjaTeam Support Center

9 Best WordPress Abandoned Cart Plugins

Do you know most of customers just add products to the shopping cart and then leave without making any purchase, and you worry about losing potential customers, right? This is called cart abandonment.

You’re trying to recover abandoned carts manually but this is so time-consuming.

No need to worry.

Today’s articles will give you a list of handful WordPress abandoned cart plugins to help deal with your heavy lifting and save your day.

These plugins help you to bring back customers to your e-commerce store by reminding them with offers or coupons and convince them to complete their purchase. It’s kinda a process to re-connect with customers and hence build up a relationship with them, which would lead to high prestige for your brand, increase in trust and become highly likely to have a number of potentials of upcoming purchase.

Following are the 9 best Cart abandonment plugins that can be used to boost your e-commerce sales on your online store.

1. CartBack

cartback wordpress

Guys! Say a big hello to CartBack, a fantastic plugin that brings the power of Facebook Messenger to cart recovery.

CartBack from NinjaTeam is a powerful tool to help you do maintain relationship with customers through Facebook Messenger.

After your visitors adds products to their cart and ticks the Messenger checkbox, your Facebook page then sends 3 reminder messsages promptly if they didn’t finish that purchase.

By doing this, CartBack allows you to recover abandoned carts and grow your conversion rates in a matter of clicks by sending messages to all users who have your products in their carts.

Its feature list is well checking out:

  • New Audience Features
  • Order Confirmation Message via Messenger
  • Coupon Message for the next purchases via Messenger
  • Collect User Email with Abandoned Cart Data

messenger

Additionally, you can motivate your shoppers by giving a discount code below your Add-to-cart button. With a single click, they get the offer and you can re-engage your potential customers through Facebook Messenger.

You can even send coupons to users automatically, which is great for your conversion rates. And thanks to shortcodes, you can display a “Send to Messenger” button anywhere on your website. You can use this button to create CTA buttons for free items, ebooks, coupons and so on.

coupon

On top of that, CartBack is equipped with a great analytics dashboard that offers you information that is pretty handy for cart recovery and remarketing purposes. You can personalize the message you send and set time intervals for your reminders.

2. Retainful

retainful

The next plugin in today’s collection is best known for features such as automatic abandoned cart recovery emails, single-click recovery using a unique link in the abandoned cart email, unlimited email templates & reminders, order details in recovery emails, coupons, the list goes on and on.

Say hello to Retainful, the plugin is used for recovering WooCommerce abandoned cart and offering the next order coupons.

Some of the things that I like about this plugin include:

  • Send emails automatically about abandoned cart
  • Customers can regain their carts with a click.
  • Wide range of abandoned cart recovery email templates and email reminders.

screenshot-4

Retainful also helps you recover WooCommerce abandoned carts with a single click. It can automatically send a series of email reminders when customers abandon their carts in your shop.

3. Abandoned Cart Lite for WooCommerce

abandoned cart lite

As we know, the proportion for shopping cart abandonment rate is quite high, with 70%, that’s the reason why Abandoned Cart plugin comes here to help you recover those carts from your WooCommerce shop.

Interestingly, it can work in the background, sending email notifications to your guests and logged-in customers for the purpose of reminding them about their abandoned orders.

Being equipped with a set of appealing features, Abandoned Cart Lite for WooCommerce is an easy-to-use plugin that helps you to retrieve sales as always. In addition to help customers complete purchases straight from their mailboxes, the plugin also enables you to preview abandoned cart order information including products abandoned, and so forth.

screenshot-3

Plus, The plugin can also recover abandoned guest carts, i.e., carts left behind by non-logged-in customers. Additionally, you can create unlimited email templates, set sending intervals and do so much more without breaking a sweat.

Abandoned Cart Lite for Woocommerce is fantastic and does exactly what it provides. Give it a go today!

4. Save Abandoned Carts

save abandoned carts

WooCommerce Live Checkout Field Capture plugin records all activity in the WooCommerce checkout form before it is sent. The plugin allows to see who abandons your shopping carts and get in touch with them.

You will have the right to keep contact with visitors manually and remind them about the abandoned cart. You could offer them an additional discount on the cart by sending them a coupon in order to persuade them.

The premium version of this plugin offers more advanced features like recover abandoned carts with features such as automated email notifications, seamless MailChimp integration, exit intent popup, clean and lightweight design, multi-language support and so on.

screenshot-3 (1)

screenshot-2

5. Recart

recart

Recart is solely developed for the purpose of make you more money. Then we have Recart, a fantastic free plugin that takes your cart recovery game to the next level. Being equipped with six powerful features, Recart helps you to earn more money by allowing you to recover carts.

For beginners, Recart is in collaboration with Facebook Messenger, which is substantially amazing for increasing sales. Recart offers you automated Messenger campaigns that are great for recovering abandoned carts and sending receipts as well as shipping notifications with discount codes.

On top of that, you can use this feature to send coupon reminders and follow up messages after purchase. Additionally, the plugin can be a great help to bolster your Messenger audience without disturbing users to register email. A big plus.

If you’d like to collect email addresses, you can use the Add to Cart Popup feature. In no time, you can build a highly profitable email list that’s made up of interested prospects or would-be customers.

Plus, other features include automated abandoned cart email campaigns, push notifications, form autofill, check-out tracking, text messages (coming soon), plenty of integrations and more.

screenshot-4

6. YITH WooCommerce Recover Abandoned Cart

YITH WooCommerce recover abandoned cart

There are a lot of reasons why customers decide to abandon their carts like postponing the purchase, lack of capital, sudden distractions which cause the user to forget what he was doing. YITH WooCommerce for WordPress comes as a solution that would help you remind your customer what and where they left and encourage them to complete the purchase.

While you can make design changes to your checkout pages to reduce cart abandonment rates, there are other causes of cart abandonment that are completely out of your control.

YITH WooCommerce Recover Abandoned Cart was built for this exact purpose. With a suite of helpful features, you can reduce your abandonment rates significantly and improve user experience.

screenshot-1

Its features list is well checking out:

  • Set the time span to consider a cart abandoned
  • Customize the sender and the subject of the email
  • Customize the content of the email to send to customers
  • Send email to one user or use bulk actions to reach many users

Set the time to consider a cart abandoned and customize a contact email that you can send to your customer: a direct way to let them know what they made a purchase!

With this plugin, you can further pursuade a customer to complete their order by giving them a special discount.

YITH allows you to create discount coupons and send them through email. You can customize these coupons by settings their value, validity and have them expire on a single use.

7. Jilt for WooCommerce

jilt for woocommerce

Jilt is a WordPress plugin for WooCommerce that helps recover some of those lost sales by sending reminder emails to encourage them to complete their purchase. You can even send coupons to give them incentive.

The plugin link your WordPress website to the Jilt service. The service itself is on the company’s website and that’s where you’ll handle the emails and coupons.

Jilt’s abandoned cart recovery solution helps your eCommerce store recover lost revenue due to cart abandonment. Jilt tracks when carts are abandoned on your store, then lets you send recovery emails to encourage the customers who abandoned these carts to complete the purchase.

screenshot-1

The plugin is equipped with various useful features for recovering sales, especially if you have a number of stores. However, Jilt is one of the more expensive plugins available today for e-commerce cart abandonment.

Features:

Rich in email personalization

Various choices of email templates

8. Conversio

conversio

Conversio’s abandoned cart feature allows you to get started with abandoned cart campaigns, including customized messages, targeted coupons, detailed send rules, and more.

Is one approach better than the other? Of course not – each has its own good points. But if you do not want to use other features in Conversio, the only thing you can do is to pay for features that you don’t use.

9. WooCommerce Recover Abandoned Cart

RecoverAbandonedCart

WooCommerce Recover Abandoned cart is another fantastic solution to recover most of your lost sales. After installation and activation, it will show the abandoned carts automatically and send emails to customers for the purpose of encouraging them to complete their purchase.

There are many features to focus on, with some of my favorites including:

  • Monitor and Record Abandoned Carts
  • Recover Abandoned Carts with Automated Mails using Mail Templates
  • Recover the Lost Sales with Recover Abandoned Cart Plugin
  • Multiple mail templates for follow up
  • Automatic Coupon Code Generation to include in Mail
  • WooCommerce Mail Templates can be used

This plugin will check all the carts on your e-store made by members or guests. When a cart gets abandoned, it will automatically send an email to the customer.

You can personalize these email templates and even create multiple templates. They are set to be automatically sent at certain intervals throughout a period of time.

coupontab

In addition to email captures, this plugin even records the phone number of a customer which will allow you to manually follow up on the potential customer.

Final thoughts

Here we’ve given you a list of advertising plugins you can use. We’ve covered all levels of plugins, from the most basic to the most advanced. Throughout this article, you were introduced to several useful abandoned cart recovery plugins that helps build a relationship with the customer which could make them loyal customers.

We hope this article helped you find the best abandoned cart plugins and solutions for your e-commerce stores.

Do you have any experience with the plugins we have written about? What is your favorite? Any say about these? Please leave your comments down below.

Thank y’all and warm welcome from Ninja Team!

How to Submit Your Facebook App for Review

In this article, we will show you how to submit your Facebook app for review:

  1. “Pages and Business Assets” permissions
  2. pages_messaging permission

1. “Pages and Business Assets” permissions

1. In your app, go to App Review > Permissions and Features.

2. Search for the permission that you need (e.g. manage_pages). Click on “Request” button, then click “Continue”.

3. Click on “Tell us how you’ll use _” to continue.

4. There’s now a popup of “Details for _”. Click on “I agree to Facebook’s permission and feature usage guidelines”.

5. Fill in “Tell us how you’re using this permission or feature”.

6. Fill in “Demonstrate how your selected platforms will use this permission or feature”.

7. Upload a detailed step-by-step screencast under “Show us how you’re using this permission or feature”.

8. Click on “Save” to close the popup. After that, it will show a blue check mark like this:

9. Click on “Provide verification details”.

10. In “App Verification Details” popup, enter your \wp-admin and \my-account login credentials. Opt in “I confirm I’ve completed the required steps,” then click “Save”.

11. Click on “Add additional permissions and features” to add more permissions if needed. After that, click on “Submit for Review”.

12. Click on “I accept the Platform Onboarding terms above,” then click “Submit”. That’s done!


2. pages_messaging permission

1. In your app, go to Messenger > Settings > App Review for Messenger. Then click on “Add to Submission”.

2. Click on “Add Details”.

3. Select your Facebook page, fill in the content for submission, then click “Save”.

4. Click on “Submit for Review”.

5. Click on “I accept the Platform Onboarding terms above,” then click “Submit”. That’s done!


Thanks in advance, and if you have any questions, feel free to chat with us at m.me/ninjateam.org. 😉

NinjaTeam Facebook Review Pro WordPress Documentation (Updated Jan 2019)

This is a step-by-step guide to setting up Facebook Reviews Pro WordPress Plugin by Ninja Team.

In this article, we will go through nine sections:

  1. General Options
  2. Your Pages
  3. Facebook Trust Badge Shortcode
  4. Shortcode
  5. Google Rich Snippet
  6. Facebook Reviews widget
  7. Facebook Trust Badge widget
  8. Facebook Reviews – WPBakery element
  9. Facebook Trust Badge – WPBakery element

1. General Options

Get yours User Access Token: https://ninjateam.org/how-to-get-user-access-token-for-facebook-reviews-pro-wordpress-plugin/

 


2. Your Pages

Here to enable your pages, and reload them to get new reviews.


3. Facebook Trust Badge Shortcode

Here to create a shortcode for your page trust badge.

Here is how it looks like on the front end.


4. Shortcode

Here you can create a shortcode for your page reviews.

Here is how a shortcode will look like.


5. Google Rich Snippet

Select your Facebook page, then give your site a title and description. After Google indexes your site, your page rating will be displayed in Google Search Results.


6. Facebook Reviews widget

Here you can add a widget of your Facebook page reviews.


7. Facebook Trust Badge widget

Here you can add a widget of your Facebook page trust badge.


8. Facebook Reviews – WPBakery Page Builder

You can insert reviews onto a page or a post by using WPBakery Builder.


9. Facebook Trust Badge – WPBakery Page Builder

 

Here you can insert your page trust badge onto a page or a post by using WPBakery Page Builder.


If you have any questions or concerns, don’t hesitate to let us know.

You can message us on Our Facebook Page or submit a ticket at Our Support Portal.

Many thanks from Ninja Team! 😉

WhatsApp Chat WordPress Documentation

This is a step-by-step guide to the setup of the plugin WhatsApp Chat WordPress by Ninja Team.

A. Upload plugin:

In your WordPress dashboard, go to Menu Plugins > Add new > Upload Plugin > Upload the plugin zip file you downloaded from CodeCanyon page > Activate it

B. Configure the plugin:

In this article, we will go through three sections:

  1. Add New Account
  2. Floating Widget
  3. Settings

1. Add New Account

1. Account Name
The name of a staff/member, for example, Ashley, Jack, Jill, etc.

2. Account Number or Group Chat URL

3. Title
Their job title, for example, Customer Success Associate, Technical Support Engineer, Sales Associate, etc. This title is displayed in the floating widget.

4. Predefined Text
This is the text message which is auto generated when your customer first chat with you.
For example, Hi, I’ve just visited [njwa_page_title], and I need some help. Here is the link: [njwa_page_url]. (Note: Do not enter any quotation mark in this field.)


5. Button Label
The greeting text of their shortcode button, for example, Need help? Chat with me on WhatsApp.

6. Time Availability
Working hours of the staff

7. Description Text When Offline (1)
On business days and before start times, this text is displayed as a countdown timer, for example, I will be back in [njwa_time_work] hour(s).

8. Description Text When Offline (2)
This text is displayed when it’s after working hours of business days and on days off, for example, I will be back on Mon – Fri, 08:00 am – 07:30 pm.

9. Button Style

Here you can customize how the button looks. By default, in online status, the button has square borders, background color of green, and text color of white.

10. Avatar
Here you can set a profile picture for the account.


2. Floating Widget

1. Selected Accounts

Click on the search bar, and all accounts will be listed there. Click to select an account.

2. Display Settings

You can customize attributes of the floating widget here, including title, subtitle, colors, and position.
This is how it looks on the front end:


3. Settings

1. Settings

Here you can set default settings for the shortcode buttons. However, these settings will be overridden by “Button Style” settings in each account profile.

2. WooCommerce Button

This option is for adding the shortcode button onto WooCommerce product pages.


Thank you for being with us, and if you have any questions, feel free to chat with us at m.me/ninjateam.org or submit a ticket at https://ninja.ticksy.com/

How to get User Access Token for Facebook Reviews Pro WordPress Plugin

In this article, we will show you how to get an Facebook Access Token for Facebook Reviews Pro WordPress Plugin by Ninja Team.

  1. Copy the script in the link below https://github.com/kellynguyen2393/fbaccesstoken/blob/master/FBaccesstoke
  2. Go to your Facebook Profile > Right click and choose “Inspect” 
  3. Paste the script in the Console tab and replace your Facebook email and password.4. Enter and the result is 5. Copy the token and paste into your plugin. Done!

Thanks, and if you have any questions, feel free to chat with us at m.me/ninjateam.org.

WordPress Support All-In-One Documentation

This is a step by step guide to the setup of WordPress Support All-In-One plugin by Ninja Team.

On this page

  1. Enable the plugin
  2. Configure the plugin
  3. The result

1. Enable the plugin

Go to Support All In One > Settings to enable to the plugin.


2. Configure the plugin

1. Click on the icon to add an app.
2. Add contact details.

3. Drag and drop the arrow cross symbol to rearrange the order. Click on the cross symbol to remove an app.
4. Click Save Changes when you’re done.


3. The result

 


If you have any questions, feel free to chat with us at m.me/ninjateam.org. In case of technical issues, please submit a ticket at https://ninja.ticksy.com/.

We’re always here for help.

Thank you so much for choosing us.

Ninja Team

Yelp Reviews Pro for WordPress Documentation

This is a step by step guide to the setup of Yelp Reviews Pro for WordPress plugin by Ninja Team.

On this page

  1. Get a Client ID and an API Key
  2. Add a business
  3. Insert reviews into a page or a post
  4. The result

1. Get a Client ID and an API Key

1. Go to https://www.yelp.com/developers/v3/manage_app to create a new app. If you already have an account for Business Owners, do not log in that account, please sign up a new account for Yelp Fusion API.

2. Fill in all the required fields, opt in the terms, then click on Create New App. After your changes are saved, you will get a Client ID and an API Key.


2. Add a business

1. Go to Businesses tab, click on Add Business, enter your Business ID, then click Save Changes. (What is my Yelp Business ID?)
2. After your changes are saved, click on Get New Reviews, then click OK. Wait for a few moments until it says “Updated.”


3. Insert reviews into a page or a post

1. When Add New Page or Add New Post, click on the Yelp icon.

2. Set up your reviews, then click on Insert to create a shortcode.


4. The result


 

If you have any question, feel free to chat with us at m.me/ninjateam.org. In case of technical issues, please submit a ticket at https://ninja.ticksy.com/ for help.

Thanks for choosing us.