8 Essential WordPress Live Chat Plugins for Customer Support
So you have finally built a website which sports all the features and benefits of your product or service. All of your hard work has captivated the attention of your customers.
However, potential customers always raise doubt or questions before finalizing the deal, and they usually try to find online chats and social media sites to get their answers.
And, if your business websites do not have the option yet, what are you waiting for?
Adding online live chat plugins on your WordPress sites for customer support is beneficial since it delivers faster answers and real-time problem solving approach to gain more loyal clients.
Now if you wish to perform a live chat functionality on your WordPress website, then you are in luck. Today’s article is compiled from a list of essential live chat plugins for WordPress to support customers.
These WordPress support plugins are definitely worth your try. Do check them out and we hope you find the one that works best for you!
Are you ready? Let’s dive in.
1. Messenger Customer Chat for WordPress
Do not want to skip any messages from your customers?
You want to building trust with online customers?
That’s why you need to install Messenger Customer Chat for WordPress plugin.
This WordPress chat plugin allows you to integrate your Messenger experience directly into your website. Some of the things that I like about this plugin include:
- Help your clients easily communicate with your business
- Never miss any potential clients
- Boost your sales & grow your business
- Work with WooCommerce
- Display anywhere with shortcode
- All languages supported
- Get notified promptly
- Increase your fanpage likes
- Unlimited colors
- Easily customizable
The major benefit of the plugin is ease of use. You don’t need any technical knowledge to get started. Plus, it allows your clients to interact with your business whatever they want with the same personalized, rich-media experience they get in Messenger.
Here is an example that show customer’s satisfaction of the product they purchased.
As we can see, the customer can send feedback and picture exactly the same Facebook Messenger right on your WordPress site.
Pretty cool, right?
You worry about losing messages?
This plugin retains the chat history for your conversations with customers and brings it from Facebook to your WordPress live chat.
In addition, it automatically loads recent chat history between the customer and your business in both messenger.com and Messenger app.
Therefore, you can continue the conversation even after clients left your website. No need to capture the information to follow up. Such a breeze!
This feature makes the communication process flow smoothly and the way users get their feedback becomes more convenient.
Besides, you can get a lot more customization options here. If you don’t want to run the Facebook Blue theme, change it. Simple stuff!
All in all, if you want to give your online business a shot in the arm, the Messenger Customer Chat for WordPress plugin could be your secret weapon.
2. WP WhatsApp
WhatsApp is a massively popular tool. By integrating WhatsApp into WordPress, you can allow the service’s billions of users to connect with you and/or share your content via WhatsApp.
WP WhatsApp is a simple and user friendly WordPress chat plugin that allows you to directly chat with clients via WhatsApp in your WordPress website.
Here’s the plugin’s tagline:
“WP WhatsApp Chat plugin allows you to integrate your WhatsApp experience directly into your website. This is one of the best way to connect and interact with your customer, you can offer support directly as well as build trust and increase customer loyalty.”
Some of the things I like about this plugin include:
- Support multiple accounts
- Shortcode included
- GDPR Compliant
- Nice and smooth UI/UX
- Easily customize
- Support WPML, WooCommerce
- Compatible with almost themes and plugins
- No coding required
WP WhatsApp is a lightweight yet configurable WordPress help chat plugin that makes it easier to integrate a floating WhatsApp chat button into your WordPress site. It will always stay at the bottom of the webpage no matter how you scroll down or up the website.
3. Social Tabs Live Chat for WordPress
The popularity of Facebook is undeniable, right?
What if your customers did not use Facebook?
No need to worry.
There are various available alternatives besides Facebook like Whatsapp, Viber, Skype, etc.
That’s why you need Social Tabs Live Chat For WordPress plugin.
So, what is it actually?
This plugin allows you to put Facebook, Skype, Viber, Whatsapp or SMS live chat box just in one place.
This plugin is incredibly user-friendly and powerful in features including:
- Support Skype, Facebook, Viber, Whatsapp, WordPress SMS
- Chat with your customers anytime
- Unlimited history chat
- Multiple chat at same time
- No setup requirements
Social Tabs Live Chat is an example of the extended functionality with more than one social network connected to your WordPress website as a live chat.
On the whole, this plugin is such a really powerful and communication tool thanks to its user-friendliness in supporting numerous chatting platforms.
4. Facebook Messenger Live Chat
You want to maintain contact with clients in simplistic and convenient way?
You are passionate about personalization?
That’s why you need the Facebook Messenger Live Chat plugin made by Zotabox.
Have you ever heard this brilliant plugin? If so, you should check it out and give it a go.
Additionally, the plugin has over twenty-thousand active installs and tons of positive feedback, making it the most popular WordPress chat plugin on market.
There’s a reason why it’s popular, and if you are not using it already, you should give it a go.
Let’s get dive into it.
Facebook Messenger Live Chat plugin not only has over 30 thousand installations, but its feature list is well worth checking out:
- Get full history of previous chats
- Support your customers via Facebook Live Chat.
- Free and convenient.
- Permanent chat history available for both store owner and customer
- This plugin enables live Facebook chat support inside your WordPress website.
You will directly connect to your customers with your Facebook page via the messenger button.
Also, customers can message you directly from the website and you will receive them inside your Messenger app.
Easy enough, right?
Moreover, the plugin saves the chat history for your conversations with customers and can bring it from Facebook to your WordPress live chat thereupon.
How about customisation?
This plugin offers a great number of personalized options to meet your taste.
The chat boxes are among the most stylish you will find, with beautiful, customizable layouts and themes.
Seriously, this plugin is a huge time saver and a must-have component for every WordPress users.
Facebook Messenger Live Chat is full of features, mobile friendly and compatible with all WordPress themes.
Make sure to install it to persistently stay in touch with potential clients.
5. WP Live Chat Support
WP Live Chat Support is an awesome free WordPress help chat plugin that is ideal for businesses of all sizes and is widely used by many sites.
It is easy to use, and offers rich customization to make sure your users have the best option to engage with you.
This WordPress chat plugin includes 6 different live chat box themes that you can choose from. This gives you choice in terms of style and appearance of the chat widget.
There are many features to focus on, with some of my favorites including:
- Compatible with translation plugins for a multilingual experience.
- Option for anonymity for your users.
- Allow automatic live chat pop-up.
- Draggable pop-up live chat.
- Fully customizable and user-friendly.
- Option to enable the chat box for only registered users.
All chats are displayed through an intuitive dashboard. For a more convenient experience, the offline messages can be stored and you can also get access to the history of the live chats within a few clicks.
6. Tawk.To Live Chat
Another awesome WordPress live-chat plugin we recommend is the Tawk.To Live Chat. What’s pretty amazing is that Tawk.to is a completely free WordPress chat plugin with no premium plans available just as their founder said:
“You shouldn’t have to pay to chat with the visitors on your own website. They’re your visitors!” – Robert, Founder
As it is highly flexible and customizable, this plugin offers rich personalization options like colors customization, widget selection or custom attention grabbers, you could give definitely its outlook a chance.
It supports an unlimited number of agents and live chats at a time so that the entire team can be dedicated to the chat with ease.
Additionally, it also supports translation plugins that makes sure you have no problem when communicating with your international clients as well.
Tawk.to is designed to increase the effectiveness in managing the online customer engagement experience, enabling multiple websites and agents in a single dashboard interface to chat with the visitors on your website.
This support plugin is compatible with all modern browsers and digital gadgets running iOS, Android, Windows and Mac OS that enable you to stay connected with customers.
Looking for a way to give instant online support to website visitors and customers?
Chat.io is another help chat plugin integrated into WordPress to allow businesses to communicate with their online visitors, handle support queries and onboard new customers.
Chat.io can be used with Facebook Messenger, Twitter and email, helping you to constantly stay connected with potential and existing customers at any time, wherever they are.
With chat.io, it is possible to offer a 24/7 customer service to customers. It serves as an easy-to-use live chat tool during the day and after office hours enables communication with clients by storing their messages.
Each chat transcript is saved without an expiration date which makes it easy to search for any information when needed.
8. REVE Chat – WP Live Chat Support plugin
REVE Chat is a multi-channel cloud based live chat software plugin that provides real time assistance to your website visitors for better customer support, service and boost sales conversions.
Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.
Some of the benefits of this plugin that I like include:
- Interact with website visitors in real-time.
- Customers get an instant solution to their queries.
- Receive valuable customer feedback after every chat session to gain insights and improve the quality of your service.
In addition to the great above benefits, REVE Chat also boasts some of the advanced features including Screen-sharing, Auto-triggers, Visitor analytics, customizable chat banner and more. As it is highly customizable, you can personalize the widget to match your theme design effortlessly.
That concludes our roundup of 8 of the best WordPress chat plugins for customer support. Live chat plugins are an essential tool for enterprises that want to be available to their customers at any time.
The plugins enable businesses to make more sales and improve customer satisfaction. If your business needs a team to always be available for customer assistance, then you really give these plugins a try. Who knows one of them will be your secret weapon, right?
Do you have experience with any of these plugins? Would you add any of your favorite plugins to the list? Share your experiences and thoughts in the comment section down below. We’d love to hear that!
Many thanks from NinjaTeam!