So you have finally built a website that sports all the features and benefits of your product or service. All of your hard work has captivated the attention of your customers.
However, potential customers always raise doubts or questions before finalizing the deal, and they usually try to find online chats and social media sites to get their answers.
And, if your business websites do not have the option yet, what are you waiting for?
Adding online live chat plugins to your WordPress sites for customer support is beneficial since it delivers faster answers and a real-time problem-solving approach to gain more loyal clients.
Now, if you wish to perform a live chat functionality on your WordPress website, then you are in luck. Today’s article is compiled from a list of essential live chat plugins for WordPress to support customers.
These WordPress support plugins are worth trying. Do check them out, and we hope you find the one that works best for you!
Are you ready? Let’s dive in.
What Are WordPress Live Chat Plugins
WordPress live chat plugins are tools that allow you to communicate with your website visitors in real time.
These plugins add a small chat widget to your site, enabling customers to ask questions and get support instantly without sending emails or making calls.
They often include features like multiple agent support, chat history, file sharing, and chatbot automation.
By using a live chat plugin, you can improve customer satisfaction, resolve issues faster, and boost your chances of converting visitors into customers.
What to Look for In a WordPress Live Chat Plugin
When choosing a live chat plugin for your WordPress site, it is important to consider features that improve both the user and agent experience. Here are the key factors to keep in mind:
- Ease of use: Look for a plugin with a simple setup and a user-friendly interface for your team.
- Mobile compatibility: The chat widget should work smoothly on all devices, including smartphones and tablets.
- Customization options: Matching the chat widget design to your brand helps maintain a consistent look.
- Chat automation: Features like chatbots, canned responses, and triggers can help you engage customers even when agents are not available.
- Integration support: Check if the plugin integrates with your CRM, helpdesk software, or email marketing tools.
- Performance and speed: Choose a lightweight plugin that won’t slow down your website.
- Reporting tools: Analytics and reporting features help you measure agent performance and customer satisfaction.
Best WordPress Live Chat Plugins for Customer Support
1. Messenger Customer Chat for WordPress
Do not want to skip any messages from your customers?
You want to build trust with online customers?
That’s why you need to install the Messenger Customer Chat for WordPress plugin.
DEMO VIDEO DEMO DOWNLOADThis WordPress chat plugin allows you to integrate your Messenger experience directly into your website. Some of the things that I like about this plugin include:
- Help your clients easily communicate with your business
- Never miss any potential clients
- Boost your sales & grow your business
- Work with WooCommerce
- Display anywhere with a shortcode
- All languages supported
- Get notified promptly
- Increase your fanpage likes
- Unlimited colors
- User-friendliness
- Easily customizable
The primary benefit of the plugin is ease of use. You don’t need any technical knowledge to get started. Plus, it allows your clients to interact with your business however they want with the same personalized, rich-media experience they get in Messenger.
Here is an example that shows customers’ satisfaction with the product they purchased.
As we can see, the customer can send feedback and share a picture directly through the same Facebook Messenger on your WordPress site.
Pretty cool, right?
You worry about losing messages?
This plugin retains the chat history for your conversations with customers and brings it from Facebook to your WordPress live chat.
In addition, it automatically loads recent chat history between the customer and your business in both Messenger.com and the Messenger app.
Therefore, you can continue the conversation even after clients leave your website. No need to capture the information to follow up. Such a breeze!
This feature makes the communication process flow smoothly, and the way users get their feedback becomes more convenient.
Besides, you can get a lot more customization options here. If you don’t want to run the Facebook Blue theme, change it. Simple stuff!
All in all, if you want to give your online business a shot in the arm, the Messenger Customer Chat for WordPress plugin could be your secret weapon.
2. WP WhatsApp
WhatsApp is a massively popular tool. By integrating WhatsApp into WordPress, you can allow the service’s billions of users to connect with you and/or share your content via WhatsApp.
WP WhatsApp is a user-friendly and straightforward WordPress chat plugin that allows you to chat with clients via WhatsApp on your WordPress website directly.
Here’s the plugin’s tagline:
“WP WhatsApp Chat plugin allows you to integrate your WhatsApp experience directly into your website. This is one of the best ways to connect and interact with your customers. You can offer support directly as well as build trust and increase customer loyalty.”
DEMO DOWNLOADSome of the things I like about this plugin include:
- Support multiple accounts
- Shortcode included
- GDPR Compliant
- Nice and smooth UI/UX
- Easily customize
- Support WPML, WooCommerce
- Compatible with almost all themes and plugins
- No coding required
WP WhatsApp is a lightweight yet configurable WordPress help chat plugin that makes it easier to integrate a floating WhatsApp chat button into your WordPress site.
It will always stay at the bottom of the webpage, no matter how you scroll down or up the website.
3. Social Tabs Live Chat for WordPress
The popularity of Facebook is undeniable, right?
What if your customers did not use Facebook?
No need to worry.
There are various alternatives to Facebook, such as WhatsApp, Viber, Skype, etc.
That’s why you need the Social Tabs Live Chat for WordPress plugin.
So, what is it?
This plugin allows you to put a Facebook, Skype, Viber, WhatsApp, or SMS live chat box in one place.
DOWNLOADThis plugin is incredibly user-friendly and powerful in features, including:
- Support Skype, Facebook, Viber, WhatsApp, WordPress SMS
- Chat with your customers anytime
- Unlimited history chat
- Multiple chats at the same time
- No setup requirements
Social Tabs Live Chat is an example of the extended functionality that allows more than one social network to be connected to your WordPress website as a live chat.
On the whole, this plugin is a powerful communication tool, thanks to its user-friendliness in supporting numerous chatting platforms.
4. Facebook Messenger Live Chat
Do you want to maintain contact with clients simply and conveniently?
Are you passionate about personalization?
That’s why you need the Facebook Messenger Live Chat plugin made by Zotabox.
Have you ever heard of this brilliant plugin? If so, you should check it out and give it a go.
Additionally, the plugin boasts over twenty thousand active installs and numerous positive reviews, making it the most popular WordPress chat plugin on the market.
There’s a reason why it’s popular, and if you are not using it already, you should give it a go.
Let’s dive into it.
DOWNLOADFacebook Messenger Live Chat plugin not only has over 30 thousand installations, but its feature list is well worth checking out:
- Get the whole history of previous chats
- Support your customers via Facebook Live Chat.
- Free and convenient.
- Permanent chat history available for both the store owner and the customer
- This plugin enables live Facebook chat support inside your WordPress website.
You will directly connect with your customers through your Facebook page using the messenger button.
Also, customers can message you directly from the website, and you will receive them inside your Messenger app.
Easy enough, right?
Moreover, the plugin saves the chat history for your conversations with customers and can bring it from Facebook to your WordPress live chat.
How about customisation?
This plugin offers a significant number of personalized options to meet your taste.
The chat boxes are among the most stylish you will find, with beautiful, customizable layouts and themes.
Seriously, this plugin is a huge time saver and a must-have component for every WordPress user.
Facebook Messenger Live Chat is full of features, mobile-friendly, and compatible with all WordPress themes.
Make sure to install it to stay in touch with potential clients.
5. WP Live Chat Support
WP Live Chat Support is an excellent free WordPress help chat plugin that is ideal for businesses of all sizes and is widely used by many sites.
It is easy to use and offers rich customization to make sure your users have the best option to engage with you.
This WordPress chat plugin includes 6 different live chat box themes that you can choose from. This gives you a choice in terms of the style and appearance of the chat widget.
There are many features to focus on, with some of my favorites including:
- Compatible with translation plugins for a multilingual experience.
- Option for anonymity for your users.
- Allow automatic live chat pop-up.
- Draggable pop-up live chat.
- Fully customizable and user-friendly.
- Option to enable the chat box for only registered users.
All chats are displayed through an intuitive dashboard. For a more convenient experience, you can store offline messages and access the history of live chats within a few clicks.
6. Tawk.To Live Chat
Another excellent WordPress live-chat plugin we recommend is Tawk.To Live Chat. What’s pretty amazing is that Tawk.to is an entirely free WordPress chat plugin with no premium plans available, just as their founder said:
“You shouldn’t have to pay to chat with the visitors on your website. They’re your visitors!” – Robert, Founder.
DOWNLOADAs it is highly flexible and customizable, this plugin offers rich personalization options like color customization, widget selection, or custom attention grabbers. You could give its outlook a chance.
It supports an unlimited number of agents and live chats at a time, so that the entire team can be dedicated to the chat with ease.
Additionally, it supports translation plugins, ensuring you have no issues communicating with your international clients.
Tawk.to is designed to enhance the effectiveness of managing online customer engagement experiences, allowing multiple websites and agents to interact with visitors on your website through a single dashboard interface.
This support plugin is compatible with all modern browsers and digital gadgets running iOS, Android, Windows, and Mac OS, enabling you to stay connected with customers.
7. Chat.io
Looking for a way to give instant online support to website visitors and customers?
Chat.io is another help chat plugin integrated into WordPress to allow businesses to communicate with their online visitors, handle support queries, and onboard new customers.
Chat.io can be used with Facebook Messenger, Twitter, and email, helping you to constantly stay connected with potential and existing customers at any time, wherever they are.
DOWNLOADWith chat.io, you can offer 24/7 customer service to your customers. It serves as an easy-to-use live chat tool during the day and after office hours, enabling communication with clients by storing their messages.
Each chat transcript is saved without an expiration date, which makes it easy to search for any information when needed.
8. REVE Chat – WP Live Chat Support plugin
REVE Chat is a multi-channel cloud-based live chat software plugin that provides real-time assistance to your website visitors for better customer support, service, and to boost sales conversions.
Businesses can instantly engage with their customers across various channels, such as Website live chat, Voice/Video Chat, Facebook Messenger, Viber, and Mobile apps (Android, iOS), using a single platform.
DOWNLOADSome of the benefits of this plugin that I like include:
- Interact with website visitors in real-time.
- Customers get an instant solution to their queries.
- Receive valuable customer feedback after every chat session to gain insights and improve the quality of your service.
In addition to the great benefits above, REVE Chat also boasts some of the advanced features, including Screen-sharing, Auto-triggers, Visitor analytics, customizable chat banner, and more. As it is highly customizable, you can personalize the widget to match your theme design effortlessly.
Frequently Asked Questions
Now, let’s see some frequently asked questions regarding this topic.
Live chat plugins allow you to engage with customers in real time, resolve questions quickly, and increase conversions by providing instant support.
Some live chat plugins can affect site performance if not optimized properly. Choosing lightweight plugins and using caching or CDN services can help minimize any impact.
Yes, most modern live chat plugins integrate with CRMs like HubSpot, Zoho, and email tools like Mailchimp to help you manage leads and automate follow-ups.
Yes, most live chat plugins come with responsive widgets or mobile apps to ensure customers can connect with you on any device.
Many live chat plugins support chatbots and canned responses, allowing you to automate basic queries and reduce agent workload.
Free plans often include core features, but advanced options like multiple agents, integrations, and reporting are typically available only in premium plans.
Conclusion
That concludes our roundup of 8 of the best WordPress chat plugins for customer support. Live chat plugins are an essential tool for enterprises that want to be available to their customers at any time.
The plugins enable businesses to make more sales and improve customer satisfaction. If your business requires a team to be available for customer assistance at all times, consider giving these plugins a try. Who knows, one of them will be your secret weapon, right?
Have you used any of these plugins?
Which one is your favorite?
Let us know in the comments.
